The machine is not powering on.

 If the machine is not powering on:

1) check that:

• the power cable is properly connected to the power outlet (on the wall, for example);
• the power cable is securely connected to the A/C adaptor (transformer);
• the A/C adaptor (transformer) is properly connected to the engraving machine;
• the blue LED on the transformer is illuminated.

Please note that you might have to remove the machine from the display to get to the A/C adaptor as the cord can be inside of the display.

2) If the power button is rounded, like shown in the following photo

Follow the instructions to switch it on in this video tutorial https://youtu.be/w4RMiX9dLFE

If the machine cannot be switched ON, contact the MyFamily Support.