If the machine scratches the surface of the tag between a character and another

If the machine scratches the surface of the tag between a character and another like shown in the following photo:

Please follow the instructions “HOW TO ADJUST THE AUTO Z ON THE TAG MACHINE” if you have the Tag Machine model.

Please follow the instructions “HOW TO ADJUST THE AUTO Z ON THE TECHLA MACHINE” if you have the Techla model.

If the problem persists, contact the MyFamily Support.